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7 skills you need to be a successful courier agent

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Do you have what it takes to be in the courier services industry in Scotland?

seven skills demonstrated by our couriers at the top of their game | Courier Services Scotland

Good courier drivers are essential to providing an efficient service to customers. As a provider of courier services in Scotland, we pride ourselves on our application and induction processes that have helped many to start their career journey in the courier industry.

So, do you have what it takes to be a successful courier? Here are seven skills demonstrated by our couriers at the top of their game:

  • Time management skills

Time-keeping is a priority for any courier. Even with job flexibility, it is still important to keep to a tight schedule to ensure that the day’s delivery process runs smoothly.

  • Efficient delivery

Developing a reputation for efficiency and reliability will lead you to win more delivery jobs, which means more money in your pocket.

  • Top-notch driving skills

While it may seem obvious, your success as a courier depends on your driving ability – that includes your parallel parking. This means following the rules of the road, being able to plan a new route quickly, and driving safely no matter the weather or the time pressure you may be under.

  • Positive customer service

As a courier, you’ll engage with customers day in and day out, so ensuring you can answer questions and communicate effectively with customers will enhance the service you provide and consolidate your reputation as reliable and effective.

  • Flexibility and adaptability

Working with a smaller company, rather than a transnational logistics heavyweight, means that you’ll have more control over your time and jobs. However, if you’re self-employed, or working for a smaller firm with more flexibility, you’ll need to maintain that commitment and determination to complete jobs to the best of your ability.

  • Know your area

A courier worth their salt will know the area they work like the back of their hand, so take the time to get familiar with your surroundings and hone your sense of direction, so you can beat the traffic and plan alternative routes if necessary.

  • Tech-savvy

Whether it’s using a satnav or logging deliveries, being tech-proficient will take a lot of the stress out of your working day and help ensure swift and accurate delivery.

Did you know that we offer in-house driver training?

We have developed a comprehensive training plan to ensure you kickstart your career journey as smoothly as possible. Find out more here:

Driver Training

Please call us on 0845 123 1230*

for advice on which service best suits your needs