Quirky Chocolate finds sweet delivery success with Eagle Couriers

Edinburgh-based artisan chocolate maker Quirky Chocolate has crafted unique treats since 2008. Since then, the business has grown from a one women band to a small and perfectly formed independent business. 

As the business grew, attracting more customers, it was clear that reliable and efficient deliveries would be a crucial part of its operations to help the business move seamlessly.

The company sought a partner that could handle its sensitive products. Quirky director Sandra Colamartino knew they needed swift Edinburgh delivery to fulfil their demand.

Speed, care and simplicity

In 2023, Quirky Chocolate found their ideal delivery partner in Eagle Couriers. This move has saved time, eased operations and ensured safe parcel handling while supporting growth.

“We started using Eagle Couriers because we were on the hunt for someone reliable and efficient to ensure our chocolates could make it to our customers” explains Quirky’s Wholesale Manager, Fern.

“When I contact Eagle Couriers with a request, within 15 minutes I have a response with confirmation of the booking and someone will magically turn up. It is brilliant and hassle-free.

She highlights the “ease and simplicity” of the booking process, allowing any member of their staff to easily schedule pickups and deliveries.

Eagle Couriers provides peace of mind that Quirky’s delicate items will arrive intact. The careful handling of the packages helps eliminate potential breakages.

Local company, personal touch

As a local Scottish business themselves, Quirky appreciates partnering with a community-based courier. Eagle Couriers’ team provides a personal level of service multi-national couriers can’t match.

“It feels like a personal service, no job is too big or too small. The drivers are always keeping  in contact to ensure things are as they should be while on a job, which helps put our minds at ease.

“In the past when working with bigger companies, not being able to directly contact or reach customer service can be problematic, especially if any issues have arisen with the delivery.”

Easing stress, making time

Working with Eagle Couriers has eased significant delivery stress and freed valuable time for Quirky’s team by streamlining operations.

“Having Eagle Couriers has given us time back. Before, we would find ourselves doing some deliveries ourselves. And even though the map might say 15-minute drive, it always ends up being over an hour by the time you take traffic and roadworks into consideration.

“This means that our time can be used to focus on our speciality, making beautifully designed and tasty chocolate.

A sweet deal

Fern recommends Eagle Couriers to fellow small businesses seeking a delivery partner, highlighting their reliability, careful handling, easy booking, and reasonably priced customised services.

“I would definitely recommend Eagle Couriers,” Fern concludes. “We trust Eagle Couriers to handle our deliveries with care.

“Chocolate can be fragile which makes it crucial that the products are handled correctly to ensure our customers are receiving the products as they leave our factory.”

Quirky Chocolate has found sweet success with Eagle Couriers and the freedom to keep satisfying customers as a growing business.

Think your business would benefit from our courier services? Get in contact with our team to see how you can book your first delivery today: https://www.eaglecouriers.co.uk/book-delivery/

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